Policy, Terms & Conditions.
Hygiene
Your health and safety are our top priorities. Due to hygiene concerns, we are unable to accept returns or issue refunds for purchased items. This policy ensures that all products reaching our customers are brand new and unworn, maintaining the highest standards of cleanliness and hygiene. We appreciate your understanding and cooperation in helping us uphold these important standards.
It's important to emphasise that, in accordance with our transparent policies, we communicate a strict no returns policy before your purchase. Please be aware that factors such as fit, suitability, or personal taste are subjective, and we cannot assume responsibility for these individual preferences.
We encourage you to review product details and information thoroughly before making a decision. If you have any inquiries prior to purchasing, our team is here to assist. Your understanding of our policy ensures a fair and consistent experience for all our customers. Thank you for your trust and continued support.
Colours May Vary!
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. We will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from us, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for material.
VIDEO EVIDENCE
We want to ensure your complete satisfaction with your jewelry order. If you receive an item that is broken, has missing pieces, or is incorrect, please make sure to record a video while opening the package for the first time. This is crucial, as it allows us to verify the condition of the item and ensures a smooth process for your refund or exchange. It’s important that the video clearly shows the package being opened, so we can confirm that no pieces have been removed. We appreciate your cooperation in helping us maintain high standards of service!
IF THE VIDEO SHOWS THE PACKAGE WAS OPENED OFF CAMERA WE WILL NOT REFUND YOU! REGARDLESS OF YOUR SITUATION, EVENT OR ANY OTHER ISSUES. Therefore, it is vital you record the package being opened.
ITEMS LOST IN TRANSIT
At JewelsbyRani, once your order has been fulfilled and dispatched, we provide proof of postage and tracking details to confirm shipment. From that point onward, the parcel is in the hands of the courier, and we are not responsible for any items lost in transit. We understand how frustrating this can be, but we cannot offer refunds or replacements for lost parcels under these circumstances. If you do not agree with this policy, we kindly ask that you refrain from making a purchase.
SIZING
We want you to be completely satisfied with your jewellery purchase. Please take responsibility for ensuring the correct sizing before completing your order. You can request specific measurements for any item to help you make an informed decision. Unfortunately, we cannot offer refunds for items that do not fit if sizing inquiries were not made prior to purchase. Your understanding in this matter is greatly appreciated, and we’re here to assist you with any sizing questions you may have!
