Terms and Conditions

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NO REFUNDS & NO EXCHANGES

It's important to emphasise that, in accordance with our transparent policies, we communicate a strict no returns policy before your purchase.

Please be aware that factors such as fit, suitability, or personal taste are subjective, and we cannot assume responsibility for these individual preferences.

We encourage you to review product details and information thoroughly before making a decision. If you have any inquiries prior to purchasing, our team is here to assist.

Your understanding of our policy ensures a fair and consistent experience for all our customers.

VIDEO EVIDENCE

We want to ensure your complete satisfaction with your jewelry order. If you receive an item that is broken, has missing pieces, or is incorrect, please make sure to record a video while opening the package for the first time. This is crucial, as it allows us to verify the condition of the item and ensures a smooth process for your refund or exchange. It’s important that the video clearly shows the package being opened, so we can confirm that no pieces have been removed. We appreciate your cooperation in helping us maintain high standards of service!

IF THE VIDEO SHOWS THE PACKAGE WAS OPENED OFF CAMERA WE WILL NOT REFUND YOU! REGARDLESS OF YOUR SITUATION, EVENT OR ANY OTHER ISSUES. Therefore, it is vital you record the package being opened.